abv77 Privacy Policy

1. Data Controller & Scope

abv77 ("we", "us", "our", "the Operator") is the data controller responsible for personal data collected through the abv77 platform, accessible at https://abv77.app. As data controller, abv77 determines the purposes and means by which personal data is processed. All data processing activities carried out by abv77 are conducted in accordance with applicable data protection legislation and this Privacy Policy.

This Privacy Policy applies to:

• All registered users of the abv77 platform, including both active and inactive account holders.
• All visitors to the abv77 website, regardless of whether they complete registration.
• All individuals who contact abv77 customer support by any channel, including live chat, email, and WhatsApp.
• All individuals who participate in abv77 promotions, surveys, or marketing communications.

This Policy does not apply to third-party websites, platforms, or applications that may be linked to or referenced by the abv77 website. abv77 is not responsible for the privacy practices of any third-party site, and we encourage users to review the privacy policies of any external service they use in connection with their gambling activity.

abv77 reserves the right to update this Privacy Policy at any time. When material changes are made, users will be notified via a prominent notice on the platform. The version of the Policy currently published on this page is the version in force. Your continued use of the abv77 platform following notification of an updated Policy constitutes your acceptance of the revised terms.

2. Information We Collect

2.1 Information You Provide Directly

When you register an abv77 account, make a deposit , withdraw funds, claim a bonus, or contact our support team, you voluntarily provide personal data to abv77. The categories of data collected in this way include:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification.
• Contact data: Mobile phone number, email address, and residential address (city and district, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Account credentials: Username and encrypted password. abv77 does not store passwords in plain text under any circumstances.
• Payment data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and transaction reference numbers. Full card numbers for Visa and Mastercard transactions are processed exclusively by our PCI-DSS compliant payment processors and are never stored on abv77 servers.
• Identity verification documents: Copies of government-issued national ID cards, passports, or driving licences submitted during the KYC process.
• Support communications: The content of messages, chat transcripts, and emails exchanged with the abv77 customer support team.

2.2 Information Collected Automatically

When you visit or interact with the abv77 platform, certain technical and behavioural data is collected automatically by our systems and third-party analytics tools. This includes:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, navigation paths, search queries entered within the platform, games launched, bets placed, and session duration.
• Location data: General geographic location inferred from your IP address (country and region level). abv77 does not collect precise GPS location data.
• Cookie and tracking data: Data collected through cookies, web beacons, and similar technologies as described in Section 4 of this Policy.

2.3 Information from Third Parties

abv77 may receive personal data about you from third-party sources in limited circumstances, including:

• Identity verification service providers used to confirm the authenticity of KYC documents.
• Payment processors who confirm the status and outcome of deposit and withdrawal transactions.
• Fraud prevention and anti-money-laundering screening services that flag accounts associated with known fraud patterns.
• Marketing affiliates who refer users to the abv77 platform (limited to referral identifiers; no sensitive personal data is received from affiliates).

3. How We Use Your Data

abv77 processes personal data only for specified, explicit, and legitimate purposes. We do not process personal data in a manner incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are as follows:

3.1 Account Administration

We use your identity and contact data to create and manage your abv77 account, authenticate your identity at login, communicate important account-related updates (such as password reset confirmations, deposit acknowledgements, and withdrawal notifications), and enforce the one-account-per-player rule set out in our Terms & Conditions.

3.2 Payment Processing

We use your payment data — including bKash, Nagad, Rocket, and Upay account identifiers, and bank account details where applicable — solely for the purpose of processing deposits credited to your abv77 account and withdrawals sent from your abv77 account to your nominated payment method. We do not initiate any payment transactions without a corresponding instruction from you.

3.3 Legal and Regulatory Compliance

abv77 is obligated by applicable law and our operating licence conditions to verify the age, identity, and source of funds of account holders. We use identity data and KYC documents for this purpose. We also process transaction data to detect and report suspicious activity consistent with anti-money-laundering obligations. Certain data may be retained beyond your account closure date to satisfy mandatory record-keeping requirements under applicable law.

3.4 Responsible Gaming

We analyse usage and behavioural data to identify patterns that may indicate problematic gambling behaviour, such as rapidly escalating deposit frequency, extended play sessions, or repeated failed withdrawal attempts following large losses. Where such patterns are identified, abv77 may reach out proactively to offer responsible gaming tools or, where required by our operating obligations, impose temporary restrictions. This processing is carried out in your interests and in compliance with responsible gaming best practices.

3.5 Marketing Communications

Where you have provided explicit consent during registration or subsequently through your account preferences, abv77 may use your contact data (mobile number and/or email address) to send you promotional communications about bonuses, new games, seasonal offers, and platform updates. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account dashboard or by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to the withdrawal.

3.6 Platform Security and Fraud Prevention

abv77 uses device and IP data, behavioural patterns, and third-party fraud screening results to detect and prevent unauthorised access, account takeover, bonus abuse, collusion, and other forms of fraudulent activity. This processing is carried out on the basis of our legitimate interest in maintaining a secure and fair platform for all users.

4. Cookies & Tracking Technologies

abv77 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the site. Cookies are small text files placed on your device by your browser when you visit abv77. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function and cannot be disabled without rendering the site unusable. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. No consent is required for these cookies as they are necessary to provide the service you have requested.
• Functional cookies: These remember your preferences, such as your preferred language setting and display options, to provide a more personalised experience. They are set on the basis of your consent.
• Analytics cookies: abv77 uses aggregated, anonymised analytics data to understand usage patterns, identify popular features, and improve the platform. Analytics cookies do not identify you as an individual. They are set on the basis of your consent.
• Affiliate tracking cookies: If you arrived at abv77 via an affiliate referral link, a cookie is set to attribute your registration to the referring affiliate for commission purposes. This cookie does not store any sensitive personal data.

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menus. Please be aware that disabling certain functional cookies may affect your experience on the abv77 platform.

5. Data Sharing & Third Parties

abv77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data with third parties only in the following limited and controlled circumstances:

• Payment processors: We share necessary transaction data with mobile financial services (bKash, Nagad, Rocket, Upay) and card processing networks (Visa, Mastercard) for the sole purpose of executing your deposit and withdrawal instructions. These processors are contractually bound to use your data only for payment processing purposes.
• Identity verification providers: We share your KYC documents with accredited identity verification service providers to confirm your identity and age in accordance with our regulatory obligations.
• Game providers: When you launch a game on the abv77 platform, a session token and limited technical identifiers are shared with the game provider (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) to initiate and authenticate your game session. Game providers do not receive your full name, payment data, or contact information.
• Fraud and compliance screening: We may share data with third-party anti-money-laundering and fraud prevention services where required by our compliance obligations or where we have a legitimate interest in protecting the platform from financial crime.
• Legal authorities: abv77 will disclose personal data to law enforcement, regulatory authorities, or courts of competent jurisdiction where required by applicable law or valid legal process, or where disclosure is necessary to protect the rights, property, or safety of abv77, its users, or the public.

All third-party service providers engaged by abv77 are subject to written data processing agreements requiring them to implement appropriate technical and organisational security measures and to process personal data only in accordance with abv77's instructions and this Privacy Policy.

6. Data Retention

abv77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account data (active accounts): Retained for the duration of the account's existence plus a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable law.
• Customer support records: Retained for three years from the date of the last support interaction, to facilitate the resolution of any late-arising disputes.
• Marketing consent records: Retained for the duration of your account plus three years following account closure, as evidence of consent in the event of a regulatory inquiry.
• Analytics and usage data: Retained in anonymised or aggregated form indefinitely for statistical purposes. Identifiable usage data is deleted or anonymised within 24 months of collection.

When personal data is no longer required and its retention period has expired, abv77 will securely delete or anonymise it in a manner that prevents reconstruction or recovery of the original data.

7. Your Rights as a Data Subject

Regardless of your location, abv77 recognises and respects the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered mobile number, and a description of the right you wish to exercise. We will respond to all requests within 30 days.

• Right of access: You have the right to request a copy of the personal data abv77 holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure ("right to be forgotten"): You may request that abv77 delete your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other lawful basis for processing; or the data has been unlawfully processed. Note that this right is subject to our legal obligations to retain certain data, as described in Section 6.
• Right to restriction of processing: You may request that abv77 restrict the processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you have the right to receive your data in a portable format and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. abv77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

8. Data Security & Contact

8.1 Security Measures

abv77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the abv77 platform.
• Encrypted storage of all sensitive personal data and account credentials at rest, using industry-standard encryption algorithms.
• PCI-DSS compliant payment infrastructure — full card numbers are never stored on abv77 servers.
• Role-based access controls ensuring that only authorised abv77 personnel with a documented business need can access personal data.
• Regular internal security audits and penetration testing by qualified security professionals.
• Mandatory security training for all abv77 employees and contractors who handle personal data.

While abv77 takes every reasonable precaution to protect your data, no digital system can be guaranteed to be entirely immune from security incidents. In the unlikely event of a data breach that poses a risk to your rights and freedoms, abv77 will notify affected users promptly and take all necessary remedial action.

8.2 Contact the abv77 Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern about how your personal data has been handled, please contact the abv77 privacy team using the details below. All enquiries will be acknowledged within 5 business days and fully resolved within 30 days.

Email: [email protected]
Live Chat: Available 24/7 via your abv77 account dashboard
Support Hours: 24/7 (Bangladesh Standard Time, BST, UTC+6)